Technical Support HelplineTechnical Support Helpline

Our Technical helpline allows us to provide a full backup service to our customers, who can have confidence in our long-term support. Contact our team to discuss any issues or enquires.

ESN Technical SupportESN Technical Support

Please click the link below to raise a support ticket.

Cookie Policy

  1. Introduction
    1. Our website uses cookies.
    2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
  2. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
  3. Our cookies
    1. We use both session and persistent cookies on our website.
    2. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
      1. we use LANG to remember the user’s selected language version of a website. _ga to register a unique ID that is used to generate statistical data on how the visitor uses the website. _gat to throttle request rate by Google Analytics. _gid to register a unique ID that is used to generate statistical data on how a visitor uses the website. COLLECT to send data to Google Analytics about a visitors behaviour and device. Four UNCLASSIFIED cookies that we are in the process of classifying. Unclassified cookies are cookies that we are in the process of classifying, together with the provider of the individual cookie.

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed

Google reCAPTCHA

Marketing, Functional

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Purpose pending investigation

Name
New cookie 4
Expiration
Function

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

YouTube

Marketing

Usage

We use YouTube for video display. Read more about YouTube

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Google Adsense

Statistics, Marketing

Usage

We use Google Adsense for showing advertisements. Read more about Google Adsense

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Statistics

Name
_gcl_ls
Expiration
Function
Store and track interaction

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
WP_PREFERENCES_USER_*
Expiration
persistent
Function
Store user preferences

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more about Wordfence

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

Sourcebuster JS

Statistics

Usage

We use Sourcebuster JS for visitor tracking. Read more about Sourcebuster JS

Sharing data

This data is not shared with third parties.

Statistics

Name
sbjs_migrations
Expiration
6 months
Function
Store the user's usage history
Name
sbjs_current_add
Expiration
6 months
Function
Store and count pageviews
Name
sbjs_first_add
Expiration
6 months
Function
Store and count pageviews
Name
sbjs_current
Expiration
6 months
Function
Store browser details
Name
sbjs_first
Expiration
session
Function
Store and track interaction
Name
sbjs_udata
Expiration
6 months
Function
Store a unique session ID
Name
sbjs_session
Expiration
30 minutes
Function
Store and count pageviews

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
shopifySelectors
Expiration
Function
Name
debug
Expiration
Function
Name
cookieyes-consent
Expiration
Function
Name
_zitok
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
tracksQueue
Expiration
Function
Name
unifiedScriptVerified
Expiration
Function
Name
ziwsSessionId
Expiration
Function
Name
ziScriptSession
Expiration
Function
Name
cookielawinfo-checkbox-necessary
Expiration
Function
Name
cookielawinfo-checkbox-*
Expiration
Function

  1. Analytics cookies
    1. We use Google Analytics to analyse the use of our website.
    2. Our analytics service provider generates statistical and other information about website use by means of cookies.
    3. The information generated relating to our website is used to create reports about the use of our website.
    4. Our analytics service provider’s privacy policy is available at: [www.google.com/policies/privacy/].
  2. Blocking cookies
    1. Most browsers allow you to refuse to accept cookies; for example:
      1. in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
      2. in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
      3. in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  3. Deleting cookies
    1. You can delete cookies already stored on your computer; for example:
      1. in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
      2. in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
      3. in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
    2. Deleting cookies will have a negative impact on the usability of many websites.
  4. Cookie preferences
    1. You can manage your preferences relating to the use of cookies on our website by visiting: c-ko.co.uk/privacy-policy/

Manage your cookie preferences

  1. Our details
    1. This website is owned and operated by CKO International Limited.
    2. We are a limited company – Company Number 01791617 registered with Company House.
    3. You can contact us:
      1. by telephone, on the contact number published on our website from time to time; or
      2. by email, using the email address published on our website from time to time.