Technical Support HelplineTechnical Support Helpline

Our Technical helpline allows us to provide a full backup service to our customers, who can have confidence in our long-term support. Contact our team to discuss any issues or enquires.

Professional Repair for Warranty ItemsProfessional Repair for Warranty Items

CKO warrants all goods to be free from defect in material and workmanship in normal use, provided that they have been installed and operated in accordance with the instructions supplied. We offer a professional repair service for warranty items. Contact our team to discuss CKO’s warranty terms and conditions.

Timely DeliveryTimely Delivery

We offer a reliable and time-critical delivery service through DPD Local. Orders will be shipped the same day* if placed before 3PM – DVR orders before 2:30PM.
*Provided that the items are in stock.

(DVS) Progressive Safe System 2024

(DVS) Progressive Safe System 2024

Transport for London (TfL) have presented changes to the Direct Vision Standard (DVS) that come into effect in October 2024. From October, operators with vehicles weighing over 12 tonnes need to have a new DVS HGV Safety Permit to be able to operate within London. TfL will start to accept applications for the new permits from June 2024. All HGVs need to apply for a permit to avoid facing fines. Depending on the DVS star rating of the vehicle will dictate if additional safety equipment is required to be installed.

Vehicles with a star rating below three will require the installation of additional safety equipment. Existing safety equipment from the original DVS will not meet the new criteria or the Progressive Safe System (PSS) set out by TfL. Existing DVS permits will remain valid until their expiry date. Applying for a licence is free of charge. Using the TfL website, a vehicle can be checked for its star rating:

DVS measures how much a HGV driver can see directly through their cab windows. The visibility from the driver’s position indicates the level of risk to vulnerable road users. The system that we have developed to reduce risk and to be compliant with the new DVS Progressive Safe System has evolved with the new forms of AI powered technology now available. Our AI Pedestrian Detection Cameras are the foundation of the solution that we have developed. The AI cameras are positioned on the front and the side of the vehicle and are configured to detect within the required
parameters of PPS.

Product Testing & Approval

Our extensive trials and thousands of miles of driving data ensure that the detection of vulnerable road users (VRUs) is at its optimal level. The introduction of the PSS largely focuses on the reduction of false positives generated by sensors, which detect street side objects (like traffic cones and parked cars) as well as VRUs.

Alternatively, our AI cameras accurately detect VRUs, reducing false positives and thus creating a better experience for the driver. The AI Cameras act as an extra pair of eyes on the road for the driver, alerting them of any VRUs within the vehicle blind spot and camera detection zone.

Documentation of the installation and calibration of the AI cameras on each vehicle fitted will be required by TfL for the June 2024 permit application process. Positioning of the equipment and detailed technical specification must align with the guidance set out by TfL in the 2023 documentation.

Positioning of the equipment and detailed technical specification must align with the guidance set out by TfL in the 2023 documentation

Have any questions? Call 020 8863 8333 (Option 1), our team will be happy to help.