WARRANTY TERMS & CONDITIONS
GENERAL TERMS OF SALE
CKO International Ltd provide electronic safety & leisure solutions for the commercial and passenger vehicle trade sector.
All electronic equipment requires careful handling and regular maintenance, some also require software updates.
It is the responsibility of the customer to ensure that all equipment is fully functioning at the point of installation and subsequently it is the responsibility of the end-user to ensure that equipment handling, maintenance and software updates are undertaken in line with industry standards and manufacturer protocols.
Equipment faults will be dealt with by CKO in line with our warranty procedure. CKO is not liable for equipment failures where evidence does not demonstrate it has been handled, maintained or updated as described above.
1 – LENGTH OF STANDARD WARRANTY
All CKO products come with a minimum 12-month warranty. Some products may have a longer warranty period, customers are advised to check at the point of sale for specific warranty terms on individual products.
2 – EXTENDED WARRANTY
Extended warranty may be purchased for items at additional cost, to be agreed when ordering.
3 – FAULTS ON RECEIPT OF GOODS
Faulty items returned within 28 days of original invoice date, will be replaced by a new item once we have received and evaluated the original item. If the original item is not available an alternative may be offered, to the same or superior specification.
4 – FAULTS AFTER 28 DAYS
Faulty items within their warranty periods returned more than 28 days after their original invoice date will be evaluated and, depending on the circumstances, either:
- Replaced (Refurbished)
- Replaced (New)
If the original item is not available an alternative may be offered, to the same or superior specification. Any items that have been repaired will be covered for the balance of the warranty period.
5 – ADVANCE REPLACEMENTS
Following agreement from the Technical Department, in line with the Warranty policy and your account terms, advance replacements can be sent for items you believe are faulty. Customers will be charged for the replacement and a credit will be issued upon receipt of the faulty item and returns card and when the fault is confirmed.
6 – SPECIAL ORDER PRODUCTS
You will be notified if what you are ordering is classed as a special-order item and you will be provided with a specification. Once agreed, Special order items cannot be returned, unless faulty. If a special-order item is faulty, it will be replaced for new, or repaired, within the warranty period.
7 – OUT OF WARRANTY
If an item bought from us is out of warranty, CKO International Ltd may be able to repair it for a charge. Customers will be asked to send the item for evaluation at their own expense. Once evaluated a repair price will be agreed.
8- WARRANTY SEALS
Some products sold by CKO International Ltd carry a warranty seal. This seal must be intact upon arrival at our service centre. Any damage to a seal indicates that a third party may have opened the product. Opening or removing outer casings from a product without prior consent from CKO International Ltd will void the warranty.
9 – STANDARD WARRANTY TERMS
The warranty covers the product only and CKO International Ltd cannot accept:
- Claims for labour
- Claims for parts other than those supplied by CKO International Ltd
- Claims made for the installation or de-installation of equipment
- Any other claims which are not directly for a part that CKO International Ltd have supplied
10 – PRODUCTS FROM OTHER SUPPLIERS AND CHARGEABLE JOBS
CKO International Ltd record serial numbers for all products both entering and leaving the premises and accordingly will only accept warranty claims on those products. Items that are not original CKO International Ltd products, may be repaired under our chargeable repairs scheme.
11 – PRODUCT ACCESSORIES
Product accessories include items such as remote controls, signal and power leads. Warranty claims made on such items will be agreed at the discretion of the Technical Director. Any accessories that have been damaged during installation or use will not be covered under the warranty agreement. In all instances of claims for accessories, the Technical Director’s decision is final. Product accessories should be sent back and recorded on the returns card as part of the returns procedure.
12 – DISPUTES AND CLAIM ISSUES
In the event of a dispute concerning a warranty claim, CKO International Ltd will aim to resolve the issue quickly in a mutually beneficial way. In the instance of a failed or unjustified warranty claim, CKO International Ltd reserves the right to charge the customer any costs incurred.
13 – THE MANUFACTURERS DECISION ON ALL WARRANTY CLAIMS IS FINAL
In cases of dispute, the item will be returned at your expense for the manufacturer’s decision. If the manufacturer concedes a manufacturing fault, this cost will be refunded. In cases of dispute, CKO International Ltd will undertake to arbitrate between the customer and the manufacturer, but in all cases the manufacturers decision will be final.